Privacy Notice
Last updated: September 2026
Stagecraft Gardens Limited respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains what personal information we collect, how we use it, who we may share it with and the rights you have in relation to your information.
Who we are
Stagecraft Gardens Limited is the organisation responsible for your personal information.
Stagecraft Gardens Limited
Office 13, Unit 3
Stour Valley Business Centre
Brundon Lane
Sudbury
Suffolk
CO10 7GB
Company number: 15459738
Telephone: 01787 275 023
Email: oliver@stagecraftgardens.co.uk
If you have any questions about how we use your personal information, please contact us using the details above.
The personal information we collect
Depending on how you interact with us, we may collect:
Your name and contact details, such as email address and telephone number.
Your property or site address, where relevant to a garden design or horticultural enquiry.
Information about your garden, property, requirements and proposed project.
Information provided when you contact us, request information or enquire about our services.
Information relating to an existing client relationship or commissioned project.
Photographs, plans and other information relating to a garden or property where these are required for the design or delivery of our services.
Information about how you use our website, where this is collected through cookies or similar technologies and you have given the appropriate consent.
We do not generally collect special category personal information through this website.
How we collect your information
We may collect information:
Directly from you when you contact us or enquire about our services.
When you submit an enquiry through our online enquiry service.
During consultations, site visits or correspondence relating to a project.
From third parties where they have referred you to us, for example contractors or other professional contacts.
Automatically through cookies and similar technologies when you use our website, subject to your cookie preferences.
Where we receive personal information about you from another person or organisation, we will use it only where we have a lawful basis to do so and in accordance with applicable data protection law.
How we use your information
We use personal information where necessary to:
Respond to enquiries and requests for information.
Discuss and develop potential garden design, planting design or horticultural projects.
Prepare proposals, quotations and Terms of Engagement.
Provide services that you have commissioned from us.
Communicate with you about an existing or proposed project.
Arrange and coordinate services provided by other contractors or specialists where this forms part of our work for you.
Maintain appropriate business and project records.
Meet our legal, accounting, insurance and other professional obligations.
Manage and improve our website and understand how visitors use it, where appropriate consent has been provided.
Communicate information about our services where we are permitted to do so.
We will only use your personal information for purposes that are compatible with the reasons for which it was collected, or where otherwise permitted by law.
Our lawful bases for processing
Under the UK General Data Protection Regulation (UK GDPR), we rely on different lawful bases depending on how and why we use your information.
Contract
We may process your information where it is necessary to take steps at your request before entering into a contract, or to provide services under a contract with you.
This includes preparing proposals, communicating with you about a project and delivering agreed services.
Legitimate interests
We may process information where this is necessary for our legitimate business interests and those interests are not overridden by your rights and interests.
This may include responding to enquiries, managing client relationships, maintaining business records and operating and improving our business.
Legal obligation
We may process and retain information where this is necessary for us to comply with a legal or regulatory obligation, such as accounting, tax or other statutory requirements.
Consent
Where we rely on your consent, we will ask you to provide it clearly and voluntarily. You can withdraw your consent at any time by contacting us.
Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew it.
Sharing your information
We do not sell your personal information.
We may share relevant information with trusted third parties where this is necessary to provide our services, operate our business or comply with legal obligations.
Depending on the circumstances, these may include:
Contractors and specialist consultants involved in a project.
Surveyors, engineers, arboricultural consultants, planning specialists or other professional advisers.
Our professional advisers, such as accountants, insurers or legal advisers.
IT, website, email, enquiry management and other service providers that process information on our behalf.
Government, regulatory or law-enforcement bodies where we are legally required to do so.
We only share information that is reasonably necessary for the relevant purpose.
Where another organisation processes personal information on our behalf, we take appropriate steps to ensure that it is handled securely and in accordance with applicable data protection requirements.
Third-party services
We use a number of third-party services to operate our business and website. These may include our website provider, online enquiry and client-management systems, email services, analytics providers and other business software.
Where these services process personal information on our behalf, we expect appropriate data protection and security measures to be in place.
Some third-party providers may process information outside the UK. Where personal information is transferred internationally, we will ensure that the transfer is made using an appropriate legal mechanism under applicable data protection law.
Cookies and website analytics
Our website uses cookies and similar technologies.
Some cookies are necessary for the website to operate correctly. Other cookies, such as analytics cookies, may help us understand how visitors use the website and improve our services.
Where required by law, we will ask for your consent before setting non-essential cookies.
You can manage your cookie preferences through the cookie controls provided on our website and through your browser settings.
For more information about the cookies used on our website and how to manage them, please see our Cookie Policy.
Photography and garden imagery
As part of providing garden design and horticultural services, we may take photographs or other images of a garden or property for purposes such as site assessment, design development and project documentation.
Where appropriate, we may also wish to photograph completed work for our portfolio, website, social media or other promotional purposes.
Any use of identifiable client or property imagery for promotional purposes will be handled in accordance with the arrangements agreed with you, including any relevant provisions in our Terms of Engagement.
How long we keep your information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, insurance and professional requirements.
For client and project records, our standard retention period is six years, unless a longer period is required or justified by the circumstances.
Different types of information may be retained for different periods where this is required by law or where there is a legitimate reason to do so.
When information is no longer required, we will securely delete or otherwise dispose of it.
Design drawings, plans and other professional documentation may be retained separately where necessary for our professional records, intellectual property rights, contractual obligations or other legitimate business purposes.
Keeping your information secure
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your data protection rights
Under UK data protection law, you may have the right to:
Access the personal information we hold about you.
Rectification of inaccurate or incomplete information.
Erasure of your personal information in certain circumstances.
Restriction of processing in certain circumstances.
Object to certain processing, including processing based on legitimate interests.
Data portability in certain circumstances.
Withdraw consent where we rely on consent as our lawful basis.
These rights are subject to certain legal conditions and exemptions.
You will not normally have to pay a fee to exercise your data protection rights.
If you wish to exercise any of these rights, please contact us using the details below.
Email: oliver@stagecraftgardens.co.uk
Telephone: 01787 275 023
We will normally respond to a valid request within one month, although this may be extended where permitted by law for particularly complex or numerous requests.
Marketing communications
We may occasionally contact existing clients or enquiries with information about our services where we are legally permitted to do so.
Where your consent is required, we will ask for it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us.
Automated decision-making
We do not use your personal information to make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects.
Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect changes to our business, the services we use or applicable data protection requirements.
The latest version will always be published on this page, together with the date it was last updated.
How to complain
If you have any concerns about how we have used your personal information, please contact us first so that we have an opportunity to address your concerns.
Stagecraft Gardens Limited
Email: oliver@stagecraftgardens.co.uk
Telephone: 01787 275 023
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: Information Commissioner's Office